FAQ

Your account → «Top up». On the site you pay through @CryptoBot (any coin); the Telegram bot adds USDT TRC20 and BEP20, TRX and Bybit UID / Binance ID transfers. The balance is shared between the site and the bot: top up anywhere, spend anywhere.

Find the item in the catalog or through search, set the quantity, enter a promo code if you have one and press «Buy». The money comes off your balance, the order appears under «Orders» in your account and is duplicated to the Telegram bot.

It is one and the same account on the site and in the bot: shared balance, shared order history, shared purchases. There is no separate registration and no passwords — and order notifications reach you in the bot.

It depends on the category. Accounts, services, cards, Business Managers and farms are delivered at once: the data is visible in the order and downloadable as a .txt, and a copy goes to the bot. Mobile proxies — credentials under «My proxies». Made-to-order items are assembled by a supplier — see the next question.

Such an item has no ready stock: the supplier puts it together for you after payment. The order card shows the live status — accepted, supplier working, delivered. If the item needs something from you (a profile link, a preferred name, a geo), the instruction and a form are right there. The finished item appears in that same order and arrives on Telegram. If the supplier cannot fulfil the order, the money returns to your balance automatically, with the reason stated.

Your account → «My proxies»: active rentals with credentials, IP rotation, a .txt export and renewal, plus the history of finished ones. Residential proxies live separately, under «Residential proxies»: the traffic wallet and the lists to export.

Enter the code in the «Promo code» field on the product page or in the cart and press «Check» — the discount is calculated before you pay, by exactly the same logic as the purchase itself.

Yes. A refund or a replacement is possible only when the item was invalid at the moment of delivery (or when a mobile proxy fails), not after you have logged into the account. A refund for a mistaken purchase is considered by support case by case, depending on the product category. We handle requests during working hours, usually within 30–60 minutes. The final decision on a refund rests with support.

Your account → «Orders» → «Request a refund» under the order: the quantity, a description of the problem and screenshots. You can file the same request in the Telegram bot — it is one and the same. If there is no button under the order, that item is not refundable.

Yes, one hour. For the Ukrainian and US locations pick a plan and press «Trial period». For other countries write to support — the trial is issued manually. A trial is available once every 30 days — one per account, any carrier or geo.

Renewal is only possible before the plan expires. Ukrainian and US mobile proxies renew the current address under «My proxies»; for other geos the period is bought again. Renew in advance: once the term is over the address returns to the shared pool and that exact one can no longer be recovered.

On your own internet connection, the distance to the proxy server, the operator you picked and the current load on their base station. Mobile proxies average 5 to 40 Mbit/s — the speed is dynamic. On our side we guarantee the maximum throughput, but the final speed on your device depends on the factors above.

Your link is in your account, under «Referrals». The base bonus is 5% of your referrals' purchases; we raise the rate for active partners. It is credited instantly, straight to your balance. Payouts go through support.

Spam, malicious activity, network attacks, unauthorised access and use on resources prohibited by law. A breach suspends your access with no refund.

Open a refund request in the order and describe the reason and the problem in detail. Support will review the request and get in touch if anything needs clarifying. Support works from 10:00 to 23:00.

Some positions are still ordered in the bot only — the «Buy on Telegram» button on the card opens that item there. Made-to-order items can be bought on the site too: the order and the item itself live under «Orders» in your account.